Something to report?

Please review our Vulnerability Disclosure Policy and submission information below.

Introduction

Distributed Solutions Inc. is committed to ensuring the security of our customers by protecting their information. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.

We encourage you to contact us to report potential vulnerabilities in our systems.

Authorization

If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized and we will work with you to understand and resolve the issue. Distributed Solutions Inc. will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.

Guidelines

Under this policy, “research” means activities in which you:

• Notify us as soon as possible after you discover a real or potential security issue.

• Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.

• Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.

• Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.

• Do not submit a high volume of low-quality reports.

Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.

Test methods

The following test methods are not authorized:

• Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data

• Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing.

Scope

This policy only applies to AEON solutions in our FedRamp Environment

Any other system or service, such as  connected, on-prem, or otherwise separately managed , are excluded from scope and are not authorized for testing. If you aren’t sure whether a system is in scope or not, contact us at before starting your research.

Though we develop and maintain other internet-accessible systems or services, we ask that active research and testing only be conducted on the systems and services covered by the scope of this document. If there is a particular system not in scope that you think merits testing, please contact us to discuss it first. We will adjust and increase the scope of this policy over time.

Reporting a vulnerability

Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that affect all users of our products or services and not solely Distributed Solutions Inc.’s FedRamp cloud, we may share your report with the Cybersecurity and Infrastructure Security Agency, where it will be handled under their coordinated vulnerability disclosure process. We will not share your name or contact information without express permission.

We accept vulnerability reports via the form below or an email to dsisecurity@distributedinc.com. Reports may be submitted anonymously. If you share contact information, we will acknowledge receipt of your report within 3 business days.

What we would like to see from you

In order to help us triage and prioritize submissions, we recommend that your reports:

• Describe the location the vulnerability was discovered and the potential impact of exploitation.

• Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).

• Be in English, if possible.

What you can expect from us when sharing your contact information:

• Within 3 business days, we will acknowledge that your report has been received.

• To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution.

• We will maintain an open dialogue to discuss issues.

Questions

Questions regarding this policy may be sent to dsisecurity@distributedinc.com. We also invite you to contact us with suggestions for improving this policy.